AI Transformation · Principle 6 of 6
Lead the transition.
Who has the authority and support to carry it?
September 9, 2026
Learning takes effort before it releases capacity. Leaders own that tradeoff. Clear priorities, credible support, and rewards for excellent work help the change become part of how the organization operates.
In practice
A new workflow costs more than it saves at first, because people still do the work and now also have to check it. In my own projects, my rule of thumb is about a third more effort per workflow run while the new approach settles in, compared with running the previous workflow. Enthusiasm doesn’t create hours in the day, so I ask leaders to say where the hours come from: what pauses, who gets support, and when a bounded stretch ends. Then I ask who owns the workflow after the experiment ends, and I have that person make a real change and recover from a break before I call it handed over.
The tradeoff
Some of the effort never ends. A deployed workflow needs a named owner and a review cadence matched to its consequences. Someone must be able to inspect an agent’s decisions and intervene when needed. Budget the maintenance as a standing line, not a launch task, and reward the people who teach, maintain, and report the disappointing result, not only the ones who ship the first demo.
Go deeper
Adoption and support and Make ownership something a person can demonstrate in the field guide.